Terms and Conditions

Terms and Conditions

By submitting your Request For Help, you agreeing to the following terms:

We supply help up to once per month per household in the Okanagan, and once every two months per household in Winnipeg.

You have to submit a request EACH time you need help. We are not a monthly hamper program.

Our Drivers will attempt to contact you for delivery and will attempt delivery only once. If you cannot be reached, your request will be closed.

Application must be complete, only one person per household may apply. Duplicate requests may disqualify you from future service.

All pet food is provided on an “as available” basis and free of charge, and the amount may vary depending on supply on hand.

We only supply food for a maximum of four (4) pets total, per household

By submission of this form, you are authorizing us to share your client information with other organizations to ensure you are not double-dipping and/or abusing our services or the services of other programs providing pet assistance. If you are found to be receiving help from another organization while receiving help from ours, we reserve the right to decline servicing you.

You cannot add to the number of pets in their household. Doing so will disqualify from future assistance.

You must be home for delivery or, with our permission, make arrangements for a neighbor to receive on your behalf. It is up the volunteer delivering if they are willing to leave the items if you are not home. Failure to do so may disqualify you from future service.

You understand the Animal Food Bank Foundation and any of it’s volunteers cannot be held responsible or liable for any adverse reactions sustained from any food and items donated to you.

The information you have provided is true and correct. Any false information provided will result in permanent termination from this program.

Aggressive and/or disrespectful behaviour is not tolerated and disqualifies the you from future assistance.

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